VeroTek Systems
2640 Financial Court
San Diego CA 92117


Ph 858.483.1692
800.848.0791
Fax 858.483.1891

Services > Help Desk & Technical Support

Providing 7/24/365 Support to the U. S. Coast Guard Sector Command Center - Joint (SCC-J), and 5/8 support to Horizon Library Sites at all 187 San Diego City Schools.

Customers shouldn't waste time or money dealing with complex computer support issues. With one call, the HelpDesk staff at VeroTek will take responsibility for solving your support, training or maintenance issues. Our experienced Level I Technicians solve most problems on the first call. More difficult problems are escalated to Level II technicians or result in onsite support from our Field Staff. To further safeguard customer resources, all workstations are protected by the VeroTek Anti-Virus System, and Imaged to provide rapid disaster recovery.

All incoming calls and subsequent support are tracked by the VeroTek HelpDesk System (VHS) to assure customer Service Level Agreements (SLA's) are maintained. VHS also provides web enabled real-time viewing of call status, along with automatic problem escalation, and periodic management reporting.

Key Features
· Custom Application Support
· Level I & II Phone Support
· Onsite Technicians
· Web Based Call Tracking
· Automated Rollout Support
· H/W & S/W Upgrades
· Printer Support & Maintenance
· Maintenance for both Warranty and Non-Warranty Issues
· Workstation Imaging for Rapid Restoration